What if a business thinks they’re too small to save money by switching to Quench?
Occasionally we encounter a prospective customer who has an office of just a few people, or doesn’t get much traffic through the office, and therefore only goes through a couple of jugs of water each month. At that point, the economics might not be as compelling, but then again, water that’s been sitting in a jug cooler for weeks isn’t going to taste so great. What’s more, the convenience and environmental benefits of a Quench cooler could still very easily justify the cost. We are currently piloting a unit that is perfect for low-usage situations. It’s great looking, economical, and takes up very little space.
How long have you been in business, and who are your customers?
Quench has been in business for almost twenty years and has grown to become the largest independent water filtration provider in the U.S., with sales and service capability from coast to coast. Quench now serves 45,000 businesses, including almost half of the Fortune 500. We cater to businesses of all sizes. We have just as many small-to-medium-size customers as large corporation customers. They all get the same great service.
The industries we serve run the gamut, from professional services companies like law firms and banks; to manufacturing and warehouse operations; to retailers (big box stores, small boutiques, chain stores); to fitness centers and spas. We’re especially good at developing custom solutions for more complicated water and ice needs, like those on sprawling university campuses and for large healthcare systems.
Tell us more about the customer service you provide.
Quench is a service company – we are in the business of providing office beverage solutions for our customers, not selling water coolers. That means we stand behind our equipment 100%. All preventive maintenance and repairs are included in the monthly fee we charge. We have a dedicated Customer Care team on call from 8 am to 8 pm (EST) to troubleshoot, answer questions, or schedule a service call. We have our own team of Quench technicians who handle all installations, maintenance, repairs, and even 24-hour emergency service.