Office Water Services

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5 Questions to Ask When Choosing a Water Service Supplier


Everyone loves drinking cool, fresh water. Especially at work, where many of us spend the bulk of our day. If you are shopping for a water service for your office or company, there are a few important things to keep in mind when choosing a supplier.

Be sure to ask the following questions:

co-workers drinking water from filtered water cooler dispenser

1. What is the Quality of My Local Water?

Before you spend a ton of money on a fancy water filtration system, you might want to find out the quality of your local water. If there is a minimal level of sediment or chemical residue, you may not necessarily need the most advanced filtration system to purify your water. But if your local water has a high percentage of contaminants, then it might be worth spending the money on a more complex filtration system, such as UV-radiation.

For information on the water quality in your local area, visit the Environmental Protection Agency website and choose the appropriate city and state.

2. Bottle or No Bottle?

Many companies are moving to a bottle-less water system. This is because they no longer want to deal with the hassle of storing and moving huge plastic jugs around the office. A bottle-less system is much more convenient and eco-friendly. With this system, water is filtered from the point-of-use, whether that’s the faucet or a water dispensing machine.

Know this: a water filtration system may be more expensive than a bottled water service. If your office is small or your water consumption is low, then a bottle service may be more cost-effective. Be sure to ask your local suppliers about pricing.


In some cases, bottled water suppliers offer the choice between jug or 20 oz. bottle delivery. Similarly, bottle-less system suppliers may offer the option of direct filtration through the water line or at a stand-alone dispenser. It is helpful to know all the possibilities within your price range before signing a contract with a supplier.

point of use water cooler

3. What Type of Filtration System Do I Need?

One of the most important factors to consider when choosing a water service supplier is knowing what kind of filtration system is right for you. Remember: your water is only as good as its filter!

Some suppliers offer a range of filtration systems at different price points. Many of the standard water filtration products use a purification process known as reverse osmosis. In this process, water is forced through a semi-permeable membrane to remove any contaminants. Some suppliers offer an upgraded version of this system by combining it with an additional UV-treatment. Unlike reverse osmosis, which removes sediment and chemicals from the water, UV-treatment kills any bacteria, fungus, or algae in the water. In other words, it takes the purification process a step further. Depending on the nature of your local water supply, you may or may not need to spend the money on the more complex system.

Read More: Pros and Cons of Dispenser vs. Point of Use.

Once you’ve decided what you want, be sure to read reviews about local suppliers and their products. Find out what customers are saying about their service and the quality of their filtered water.

4. Will You Stand By Your Product?

If something happens to your water filtration system or water service, you want to know the company will stand behind their product and take ownership of any technical or service issues on your behalf. A good water service supplier will make routine check-ups to ensure that every part of the filtration process is working properly.

Before signing a contract, ask the supplier what is covered under maintenance and repairs. Additionally, find out how quickly they will respond if a machine is not working properly.

5. How Is Customer Service Handled?

Another important factor to consider when choosing an office water service supplier is the level of customer service they offer. Some things to pay attention to:

  • Did they answer your inquiries in a timely manner?
  • Were they knowledgeable about the different systems and equipment?
  • Did they offer helpful recommendations based on your needs and budget?
  • How do they handle maintenance issues?
  • Who does the repairs?
  • How quickly can they respond to an issue?
  • What are their available hours?
  • What do current clients say about them? Testimonials? Yelp reviews?


Ready to make a decision?

If you would like to learn more about office water services, read the Office Water Service Buyer’s Guide. If you are ready to get a free price quote on office water services for your business, please fill out our form. We can put you in touch with up to 5 qualified suppliers who will answer any questions you have and give you free price quotes.

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